We’ve been a user of AWS for quite some time, over five years. We interact with AWS services (S3, EC2, mTurk) on at least a weekly basis. Things had been going quite well.
Today Amazon sent a notice about a problem with our account, apparetnly it’s been going for some time. We just got a notice about charges on the dates below.
- February 1, 2008 – February 29, 2008 for 69.60
- March 1, 2008 – March 31, 2008 for 74.51
- October 1, 2010 – October 31, 2010 for 64.44
That is quite some time ago (it’s Aug 2012 when I write this).
What is going on over at AWS that they lose track of money and then come around and ask for it four years later? Why didn’t it come up in my last 48 months of usage? And, who do I contact over there? All we get is an email loop while they threaten my account (was fours day till suspension!)
Eventually we found Amazon provides telephone based support for this issue. The on-phone support staff was helpful & personable. We came to an agreeable resolution within 15 minutes! That makes a better customer experience than what is offered by many others (I’m looking at you Facebook, Google).