I’m fucking done with Google – it’s over. The final straw happened tonight.

As an entrepreneur I’m involved with multiple businesses, many of which have Google Apps accounts, we pay G for this and expect support. For the third time a Group in one of these accounts has stopped delivering messages – messages we need to conduct business.

I used their Email Reporting system, it indicates that the Group message were delivered to parties in the Group – multiple parties – some on @outlook.com, some on @gmail.com and some on our own mail server. These messages never arrived (yea, we check the Spam folder as well as logs on our own mail server (Postfix)). Google’s email report is flat lying to me.

I called Google Support, entered my PIN on the phone and then waited 15 minutes for someone to answer. Once they answered they would not offer any support until I entered my PIN again. Why are you asking me for it after I’ve already entered into the system!?! Do you just throw my data away? I voiced my frustrations at their system. I described the issue with Groups. No help was given. I asked to speak to a manager and was then disconnected. It’s like Google has taken support ideas from Comcast.

It may not seem like a big deal but lets look at this cost of this issue. Firstly, we have to pay for the Google Apps, a trivial cost for the startup in question (WeedTraQR.com) of $15/mo. Basically nothing. Now we have the support cost – I had to research my own issue for a time, then contact Google Support – that’s one hour – so mark it $100. I was supposed to be using the time to work on projects for clients – so really it’s like a time-cost-loss of $400. I end the situation frustrated and unable to focus on the next few tasks which has an additional time-cost, say $200.

Now begins the long process of removing Google from so many of the projects I’m involved in. I’m sure Google won’t notice the few $1000/mo loss when I finish the migrations of so many domains. I’m hoping to make the real money on my “Fuck Google” shirts.

It will be a long road to remove these fools, I’ll write here for every step.

For Search, I’ll be moving to DDG and/or Bing.

For Email and some apps I plan to move to Zoho.

Analytics is well solved by Piwik, no problems there.

So, what the fuck do I need Google for anyway?